Frequently asked questions

Take a look through some of our frequently asked questions

What is MOT Juice?

MOT Juice is an affordable, easy to use MOT centre quality management system that will guide you through the complex and sometimes overwhelming task of raising your compliance with DVSA regulations and give you the confidence to effectively manage the risk ratings for your business and your testers.

MOT Juice can be tailored to your business and has all the functionality to help you control your risk rating including:

– MOT training, CPD and annual assessments;
– QC Checks with any incorrect test methods and corrections recorded and acknowledged by each tester;
– Site Audits highlighting any improvements to make with reminders;
– Calibration certificate storage and scheduling;
– Download and analyse tester’s test quality information (TQI) data;
– Download and analyse station Test Logs;
– A clear, concise dashboard with key performance indicators (KPI).

Every function is recorded automatically ready for a VE inspection and comes with reminders for all regular tasks for you and your testers including training so you can be confident you are up-to-date on all your important tasks.

Who are MOT Juice?

The MOT Juice team are a dedicated bunch of coders, MOT Testers, a couple of sales bods and telephone support crew. We own and operate a successful MOT and garage business. You have the same challenges we face on a daily business and we make sure we are the guinea pigs for any new development.

You can find out more about the MOT Juice mission and who we are on our About Us page.

What does MOT Juice do?

MOT Juice allows you complete quality management control over all areas of VTS compliance to DVSA requirements. This means you can operate your MOT business secure in the knowledge that as long as you have fully engaged with the MOT Juice system you are totally prepared for a visit from your VE and can demonstrate to them that you keep all records correctly and up-to-date.

Will MOT Juice work for me?

MOT Juice has been designed and developed to work with all types of MOT businesses ranging from small business owners to large national brands. We truly believe that the MOT Juice system will benefit all MOT centres run smoothly and more compliant.

Is there someone I can talk to?

Yes. We have team members on stand-by ready to take your call and are always on hand to help with any of your queries. Feel free to give us a call or send us an email. You can call our team on 01293 911 120, or you can email us at info@motjuice.co.uk. Whenever you contact MOT Juice, you can be safe in the knowledge that you’re speaking with a real human being that understands the software we develop and you will use.

Do I need to download anything?

With MOT Juice, there is nothing to download and nothing to install. Our software is completely cloud based meaning it is accessible anywhere at any time so long as you have an internet connection.

Is there a contract?

No. With MOT Juice, you only pay for the services you want to receive for as long as you want to receive them. We don’t tie you into a contract and you can cancel at any time.

How much does the training cost?

MOT Juice offers a variety of training packages to suit your needs. Our training packages start from just £7.99 per tester per month or just £60.75 per tester per year.

How long is the training?

The DVSA require all MOT Testers to complete a minimum of 3 hours of training each year between 1st April and 31st March. Every 5 years, a tester should complete 16 hours of training.

When do I need to complete the annual training?

All MOT testers need to have completed their 3 hours of training before 31st March each year. MOT Juice advises to have completed the majority of training before the end of January each year as this helps reduce stress levels when the deadline for training, CPD and annual assessment is fast approaching.

What happens if I don't complete the training on time?

Failure to complete the DVSA required training in a given year may subject the MOT tester to suspension from testing by the DVSA. The DVSA have the right to withdraw any MOT tester’s licence to test if they discover a tester has not completed and recorded a minimum of 3 hours of training each year.

How do I record training?

With MOT Juice, all your training is logged automatically on our systems and recorded into a DVSA approved template. This means that you don’t need to worry about recording any of your training as it is automatically done for you. You can click a button at any time from your training dashboard to download and print a record of all your training completed over time.

How much does the annual exam cost?

MOT Juice can supply you with your annual MOT assessment for just £34+VAT. You can buy your exam through an MOT Juice account, or through our website. Click here to buy your annual MOT tester assessment today.

How long does the exam take to complete?

Each exam is made up of 30 multiple choice questions with a time limit of 60 minutes. If you fail to complete the exam within the 60 minute time-frame, the exam will automatically stop and record your results. With MOT Juice, you can pause your exam timer and resume at a later date or time.

When do I need to complete the annual exam?

Just like your annual training and CPD, every MOT tester will need to complete the annual exam before midnight on March 31st each year.

What happens if I don't complete the exam on time?

Any MOT tester that does not complete and pass their annual exam before March 31st will be subject to suspension from testing by the DVSA. The DVSA systems automatically lookup who has registered their exam result in their MTS (MOT Testing Service) accounts and any tester that has not recorded their exam result will be unable to carry out any MOTs from 1st April.

Can I pause the exam and finish it later?

Yes. With MOT Juice, you are allowed to pause your exam as many times as you need to. Pausing the time will stop your exam timer and allow you to continue at a later date or time.

How do I update my MTS account with my exam certificate?

With MOT Juice, your exam result will be automatically published to your DVSA MTS (MOT Testing Service) account. This means that you don’t need to manually record your result as this will be done for you. In order to do this, you will need to supply a matching DVSA ID, Name, and Date of Birth when taking your exam. If this data is not supplied, you will need to manually enter your exam results into your MTS account before 1st April.

How much does an MOT Juice subscription cost?

MOT Juice offers a range of different packages to suit your business needs. Our Training and exam packages start from just £7.99 per tester per month or just £34 per tester per year. Our DVSA Compliance Suite is offered free for 30 days with all new subscriptions and is then billed at the retail rate of just £54.85 per year thereafter.

How does the 30 day free trial work?

You can open an MOT Juice account free for 30 days as part of our 30 day free trial. This will allow you to use the MOT Juice system completely unrestricted and free for 30 days including training and CPD for your testers. You’ll be required to add a payment card to your account so you can upgrade your free account to a paid account if you choose to at the end of your free trial.

What happens after the end of the free trial?

Once your 30 day free trial has come to an end, you’ll have the option to choose whether or not to continue with MOT Juice on a paid subscription. You’ll get to select the package that is best for you and your preferred payment plan. MOT Juice will not automatically bill you at the end of your trial period.

Can I get a refund?

All our software is covered with a no refund policy. If for any reason you wish to speak to one of our support teams regarding an invoice, please call us on 01293 911 120.

I’m not sure which subscription I need, can I speak to someone?

Yes. Our team have worked with garages just like yours and are always willing to help you pick the best MOT Juice subscription that fits your business. Simply call us today on 01293 911 120 to discuss your requirements, whether you’re a small business or a large corporation, we’re here to help.

I have a discount code, how do I claim it?

All MOT Juice discount codes can be redeemed on our subscription customisation page by entering your code in the Promocode box.

Which forms of payment does MOT Juice accept?

MOT Juice accepts payment from any UK and Ireland recognised debit/credit cards including American Express. Upon signing up to MOT Juice, you’ll need to provide a nominated debit/credit card which you want your payments to come from. MOT Juice will bill this card for all future invoices. You can change your nominated payment card at any time.

Can my company pay by purchase order or receive invoices?

We do not accept payments by purchase order, however, any invoice generated by our system will be emailed to you or your billing contact automatically when an invoice is raised. You can access all your past and present invoices from your MOT Juice account.

How does MOT Juice bill me for invoices?

MOT Juice will collect payment from your nominated payment debit/credit card you provide when you sign up. All payments are secure and encrypted across our servers and your data is handled with utmost security.

How secure is my data?

All your data is hosted on MOT Juice secure servers and we never sell your data to third-party companies.

Who can see my email address?

Only you and employees of your company will be able to see your email address. MOT Juice can also access this data in the event that we need to contact you.

What does MOT Juice do with my data?

MOT Juice uses your data to understand how much training your testers are completing. Some of our products can also analyse parts of your data to understand more about you and how we can offer you tailored products and services.

Can I see the GDPR for MOT Juice?

Yes. You can read our privacy policy here.

Got a different question?

If you’ve got a question that you couldn’t find an answer for above, please feel free to submit your question by contacting us and we will aim to respond to all your questions as quickly as possible. Our friendly Support Team are always on hand to help.

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