The Challenge
Managing MOT compliance across dozens of sites is always a balancing act. Snows already had robust processes in place, but what they wanted was a clearer, more consistent way to see everything in one location – a system that gave them confidence, without adding more admin.
As Group Aftersales Director, Michael Maidment, explains, before joining MOT Juice:
“Our biggest challenge was not having a central point of truth and an agile company to deal with, when our situation can be at times complicated.”
Why Snows Turned to MOT Juice
At MOT Juice, we don’t just build tools and then leave our clients to figure everything else out for themselves. We work hard to make sure everyone feels supported and understands not only how to do tasks, but why they’re important – because software only delivers value if users know how to get the best out of it.
Our people-first approach was one of the things that initially struck Michael, who compliments “the speed of responses and friendly, upbeat nature of the whole team”.
Alongside that came powerful reporting tools and a development team quick to respond to new ideas. Michael felt confident they’d found the right partner.
“MOT Juice has been a game changer for us – the team we deal with are brilliant.”
Raising The Bar on Compliance
Since rolling the system out, Snows’ day-to-day operations have become far smoother. Compliance data now feeds directly into aftersales reviews, giving leadership a clear picture of what’s been done, what’s due, and where to focus their attention – without having to wade through endless spreadsheets.
Snows’ DVSA visit outcomes have also significantly improved since joining us, reflecting their exemplary compliance culture.
Behind the results are a set of innovative features designed to help make compliance easier at every level:
KPI Dashboard & Balanced ScorecardInstant visibility of training, assessments, QC checks, site audits, test-log reviews, calibration status, and overall engagement across the group. Any problems can be spotted early and resolved quickly.
Automated Test-Log Analysis & InsightsTest logs are automatically uploaded and scanned each month, flagging anomalies and potential risk. Managers save hours of manual trawling and have the time to investigate and take remedial action if needed – exactly what the DVSA want to see!
Training, CPD & Annual Assessments in one placeOur 15-minute monthly DVSA Training and CPD modules are very popular with testers, who find the content useful and engaging. Progress is tracked automatically, certificates are stored securely, and our free mock exam helps testers approach the real assessment with confidence.
QC Checks, Site Audits & CalibrationsUsers are reminded each month of what needs doing, supported with clear guidance, and given tools to complete tasks properly. All documentation is stored safely online, so evidence is always ready for a VE visit.
For Snows, one of the biggest benefits of joining MOT Juice has been how their testers now engage more actively with compliance. As Group Compliance Manager, Doug Holmes, explains:
“The increased level of tester engagement we have benefitted from in using the MOT JUICE system can be attributed to the knowledge and enthusiasm of the JUICE team.”
Feedback From the Sites
Any director of a large group will know that half the battle of implementing a new system is getting buy-in on the ground. That’s never been an issue at Snows – MOT Juice has proved popular at every level.
Their Site Managers say:
“MOT Juice is a godsend – they make every aspect of being a tester and Site Manager so easy.”
“What a great system MOT Juice is! Easy to navigate and the training is great for the NTs. After a recent site visit we could use the MOT Juice system to show our compliance and have a stress-free visit. Thanks to Jim and Sammy – the help they have provided has been great.”
And their testers agree, describing the system as:
“Very informative and an excellent way to keep on top of testing procedures”
“Very easy to use system”
“Great site to use – very easy to keep on top of everything needed for MOT”
Partnership in Practice
The onboarding process was, in Michael’s words, “excellent”. But it’s the ongoing support that’s left the strongest impression:
“I cannot fault it in any way. Sammy and Sarah are incredible. We have built an excellent relationship with the team at MOT Juice.”
That’s always been our aim: to be not only a software provider, but a trusted partner supporting testers, Site Managers and AEDMs every step of the way.
Final Thoughts
When asked what he’d say to another business considering MOT Juice, Michael was clear in his advice:
“Don’t hesitate!”
From Head Office to the MOT bay, Snows’ journey highlights the real MOT Juice effect – a more efficient way to manage compliance, with a system everyone actually wants to use.
